Relationship Between Nursing Communication Quality and Patient Satisfaction in Intensive Care Units at Jinnah Hospital Lahore.

Abstract

Background: Effective nurse–patient communication is a fundamental component of quality nursing care, particularly in intensive care units (ICUs), where critically ill patients require continuous monitoring, emotional support, and clear information. High-quality communication has been associated with improved patient experiences and satisfaction.

Aim: To assess the relationship between nursing communication quality and patient satisfaction among patients admitted to intensive care units at Jinnah Hospital Lahore.

Methods: A cross-sectional correlational study was conducted among 88 adult ICU patients selected through convenience sampling. Data were collected using a demographic questionnaire, a 10-item Nursing Communication Quality Questionnaire, and a 10-item Patient Satisfaction Questionnaire. Data were analyzed using SPSS version 27.0. Descriptive statistics summarized participant characteristics, while Pearson's correlation and multiple linear regression were used to examine associations and predictors.

Results: Most participants reported high nursing communication quality (60.2%) and high patient satisfaction (60.2%). The mean nursing communication quality score was 40.15 ± 5.84, and the mean patient satisfaction score was 41.36 ± 5.41. A strong positive correlation was found between nursing communication quality and patient satisfaction (r = 0.742, p < .001). Multiple linear regression identified nursing communication quality as the only significant predictor of patient satisfaction.

Conclusion: High-quality nursing communication was significantly associated with greater patient satisfaction. Strengthening nurses' communication skills may improve patient-centered care and enhance patient experiences in intensive care units.